Buckman Labs has become internationally famous for implementing a knowledge-sharing system that allows frontline employees to make immediate decisions that draw on the combined expertise of the whole organization to solve customer issues, resolve technical problems, and create new products. Buckman Labs' global electronic knowledge-sharing system manages all of the company's internal communications, connecting 1200 people in 80 countries. However, this technology is not the secret of the company's success. Technology is the easy part. The hard part is creating a culture in which employees and managers are willing and eager to use the new system. The hard part is creating an organizational culture in which employees are motivated to spend time every day answering questions and contributing to the organization's knowledge management system. Buckman Labs has successfully mastered this challenge. "Creating a Knowledge-Sharing Organization" is CEO emeritus' Bob Buckman's explanation of how he did it in his own organization and how other businesses can do it too.